UPDATE:
Problem: “At least one required field was empty…” Error When Clicking SEND DATA
Q: Why do I see the error message “At least one required field was empty…” when I click SEND DATA?
A: This error typically occurs when required fields in the form have not been properly filled out or are not recognized as filled. Based on a support investigation, the issue might be related to how the form was filled out.
Q: What is causing this issue?
A: The error seems to happen if the required fields (e.g., GEDNAP series number, invoice number, and checkword) were initially filled out in a web browser rather than in Adobe Reader. When these forms are saved locally and then reopened, these fields may appear empty or unrecognized as completed, even though data was entered.
Q: How can I resolve this issue?
A: Follow these steps to resolve the problem:
Open the form in Adobe Reader (not in a web browser).
Refill the mandatory fields, even if they appear to already contain data.
Save the form and attempt to transmit the data again.
Q: Why does this solution work?
A: Adobe Reader ensures that the fields are properly saved and recognized as filled during the submission process. Web browsers may not save form data in the same way, which can cause compatibility issues during transmission.
Q: What should I do if the problem persists?
A: If the issue continues after following these steps:
.Ensure you are using the latest version of Adobe Reader.
.Double-check all required fields to confirm they are correctly filled out.
Contact support with detailed information about the steps you’ve taken and the specific fields affected.
Q: How can I prevent this issue in the future?
A: Always use Adobe Reader or another supported PDF tool to fill out and submit forms. Avoid filling out forms in a web browser unless explicitly instructed otherwise. This ensures better compatibility and prevents errors.
Q: Has this solution worked for others?
A: Yes, users have reported successful transmission of form data after following these steps. Please try this solution and provide feedback to help refine the process if necessary.
1. Which software do I need to fill out the PDF forms?
We recommend using Adobe Acrobat Reader to complete and submit the PDF forms. This ensures that all interactive features, including JavaScript functions, work correctly. You can download Adobe Acrobat Reader here.
2. How do I enable JavaScript in Adobe Acrobat?
In Adobe Acrobat, go to Preferences, then select JavaScript from the left menu. Make sure the option Enable Acrobat JavaScript is checked. This will allow all automated features in the form to function properly.
3. I tried clicking the Send Data button, but I got a security warning. What should I do?
This warning appears the first time you attempt to send data from the form. Adobe Acrobat will ask if you trust the website https://upload.ifmg-ms.de. Select Allow to enable the connection. Once this is done, the Send Data function will work properly, and you will receive a confirmation PDF after each successful submission.
4. I accidentally clicked the Reset Form button. Can I recover my data?
No, the Reset Form button clears all data from the form, and this action cannot be undone. You will need to re-enter your information from scratch. We recommend using this button only if you are sure you want to delete all entries.
5. Why do I need both a digital submission and a printed copy of the form?
For verification and record-keeping, both digital and physical submissions are required. This helps ensure accuracy and compliance with submission guidelines. Only the digital submission will be stored in the database, while the printed copy is for your physical records.
6. How do I obtain my Checkword for each module?
To receive the Checkword for each module, go to the website and click on the Checkwords button. Enter your Invoice Number, and the Checkword will be sent to your registered email address. You’ll receive a unique Checkword for each of the 13 modules, even if you haven’t subscribed to all of them.
7. I filled out the form but the Check Data button shows errors. What should I do?
The Check Data button verifies that your entries are in the correct format. If it detects a formatting issue, it will either display an error message in the affected field or automatically adjust the entry. Double-check any highlighted fields and correct them as needed.
8. How does the Fill Column button work?
The Fill Column button allows you to populate an entire column in the form with a single input. When you click this button, you will be prompted to select the column you want to fill. Then, enter your values in a single line, separated by semicolons (e.g., Value1;Value2;Value3;...). This feature is useful for quickly adding a series of values to a specific column.
9. My form opens in the browser instead of Adobe Acrobat. What should I do?
If the PDF opens in your browser, use the Save button within the browser extension to download the form. Then, open the downloaded file directly in Adobe Acrobat Reader to access all interactive features.
10. Can I submit the form manually if the Send Data button doesn’t work?
Yes, if you experience issues with the Send Data button, you can save the completed form on your computer and use the Upload button on the website to submit it manually.
11. What happens if I submit my data multiple times?
Each submission is recorded in the database. However, only the latest submission will be used for evaluation purposes. If you need to make changes, simply resubmit the form, and the new data will replace the previous submission.
12. Do the color-coded buttons print along with the form?
No, the button colors (Red for Reset Form, Dark Gray for Print, Blue for Send Data, Green for Check Data, and Yellow for Fill Column) are only visible on the screen for easier identification. They will not appear when you print the form.